Support

Something not working, or a question the FAQ does not answer? Email us and a person will read it.

It helps us a lot if you include your device and OS version (for example, "iPhone 14, iOS 18"), the park or stamp involved, and a screenshot if you have one.

Common questions

Most answers are already written down. The FAQ covers how stamping works, what the art costs, accounts and syncing, privacy, and refunds.

Purchases and refunds

Purchases are handled by the Apple App Store and Google Play, so refunds are requested through them rather than through us — Apple at reportaproblem.apple.com, Google through your Google Play order history. If a purchase did not unlock what it should have, open the app and use Restore Purchases first; if that does not fix it, email us and we will sort it out.

Deleting your account

You can delete your ParkStamp account and all associated data at any time, from inside the app or by email. The Delete Account page explains both routes and exactly what is removed.

Privacy

What we collect and why is set out in the Privacy Policy. To request access to or deletion of your personal information, email the address above.